RENTAL TERMS & CONDITIONS
Vivian Grace Creations (Vivian Grace LLC) – June 2025
By renting or purchasing with Vivian Grace Creations (Vivian Grace LLC), the client agrees that he/she understands and is accepting the following Terms and Conditions.
*RENTAL START DATE
All rental items are rented for a period of five days, beginning with the Rental Start Date chosen. If the rental items arrive earlier then the rental start date, this does not affect the rental days. The customer agrees
to initiate the return to Vivian Grace LLC of all rental items to the designated shipping facility by the Rental End Date to Vivian Grace Creations. If the rental end date is a Sunday or a Federal Holiday, then return is
the next business day.
*SHIPPING
The customer hereby agrees to return the rented property and all original packaging materials to Vivian Grace LLC using the provided prepaid postage label(s). The property must be returned to the determined shipping
provider on the date posted (return date) in the rental instruction packet. If this day falls on a Sunday or Federal Holiday, return on the following day.
The customer hereby agrees that in case of an unforeseeable reason that additional shipping costs need to be adjusted for items, the customer confirms to allow Vivian Grace LLC to charge credit card on file before items
can be shipped.
Vivian Grace LLC is not required to reimburse the customer return shipping cost if customer uses an alternative return shipping company.
*LOCAL PICK UP
All rental items are for a 5-day rental and must be picked up by Thursday between 8:30am and 4:30pm, no appointment necessary. Return rental items by Monday between the hours of 8:30am and 4:30pm. Alternative date or
time pickups may be accommodated based on circumstances but will not change the end date of the rental period.
Customer hereby agrees to have a large enough vehicle to load items and the proper protective items available to ensure items are transported carefully/safely along with enough people to load the heavy items.
*FEES
A $25 late fee will be charged per day, if rental items are not returned to the determined shipping provider by rental end date or returned to the Vivian Grace LLC warehouse by the date/time agreed to herein. A $50 fee
will be charged for each foam packaging insert not returned. Vivian Grace Creations/Vivian Grace LLC is not responsible for any personal property unintentionally returned with rental property.
*USE OF RENTAL ITEMS
By renting with Vivian Grace Creations (Vivian Grace LLC), the customer agrees that he/she will handle the rental items with care throughout the event. The customer further agrees that the rented property shall [1] not
be used beyond the intended capacity of the rental product; [2] not be used in any manner for which it was not designed for or designated to; [3] not be used near an open flame; [4] not be used in a negligent manner; [5]
not be changed beyond rearranging or fluffing of product.
*DAMAGE POLICY
The customer hereby agrees that he/she shall fully indemnify Vivian Grace LLC for any and all damage to or loss of the rented property. Insurance is built into the cost of each item in order to cover reasonable damages,
including broken flowers, damaged petals, stains or other determined natural wear of the product. Insurance will not cover items damaged beyond repair or items NOT returned. The customer shall be responsible for the full
value of items damaged beyond repair and/or unreturned items, estimated at 150% of the rental cost.
Example of fees: Boutonniere: $9, Corsage: $18, Bridesmaid Bouquet: $58.50
Customer agrees damage/non-returned item fees will be automatically charged to the credit card on file when the order is re-inventoried with Vivian Grace Creations.
Vivian Grace Creations (Vivian Grace LLC) will not be held responsible for damages to personal property or nearby property directly or indirectly caused by Vivian Grace Creations items, including but not limited to dyes
bleeding, clothing snags, tablecloth stains, or other personal injury.
*CANCELLATION OF ORDER POLICY
Vivian Grace LLC requires a 90-day notice of order cancellation to receive the 45% refund of the 50% monies deposit paid on order with the remaining 5% forfeited for credit card processing fees. Orders cancelled 90 days
or less before the chosen event date will forfeit monies paid on the order. Cancellations must be submitted via email to
viviangracecreations@gmail.com
Sample rental orders are NON-REFUNDABLE once placed. Sample item can be added or changed with notice to Vivian Grace Creations within 1 day of initial order. Submit change order request via email to
viviangracecreations@gmail.com
*CHANGE ORDER POLICY
Change order requests made within 15 days of the event date will be accepted based on availability. Exchanges must be at equal or greater value with no cancellations of individual items allowed within 15 days prior to
event date. No refunds are made for edits to the rental order within 15 days of the event. Submit change order requests via email to viviangracecreations@gmail.com.
*REBOOKING POLICY
The customer agrees that if the original delivery date changes, all booked items will be transferred to the new delivery date contingent on item availability. Contact us ASAP with new delivery date via email at viviangracegreations@gmail.com.