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Terms & Condition

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By/when making a purchase with VIVIAN GRACE, LLC, the customer agrees that he/she understands and is accepting the Terms and Conditions listed below.

RENTAL PERIOD   

All rental items are rented for a period of five days, beginning three days before the scheduled event date and ending one day after the event date. The customer agrees to return all rental items within this time period to Vivian Grace, LLC. The customer further agrees that the rented property shall [1] not be used beyond the intended capacity of the rental product; [2] not be used in any manner for which it was not designed for or designated to; [3] not be used near an open flame; [4] not be used in a negligent manner.

RETURN OF RENTAL ITEMS TO VIVIAN GRACE, LLC   

The customer hereby agrees to return the rented items and all original packaging materials to Vivian Grace, LLC The property must be returned the next business day if not earlier. If the end rental date falls on a Federal Holiday, return on the following business day.  A $10 late fee will be charged per day, if rental items are not returned by end of rental date. A $25 fee will be charged for each packaging insert not returned with the rental items.

INSURANCE   

The customer hereby agrees that he/she shall fully indemnify Vivian Grace, LLC for any and all damage to, or loss of the rented property. A twelve dollar insurance fee is added into the price of the products per order to cover damages, including broken flowers, damaged pedals, stains, damaged vases, candles or other determined natural wear of the product. Insurance will not cover any items not returned or damages beyond repair. The customer shall be responsible for the full retail value of unreturned items, estimated at 175% of rented value.

CANCELLATION OF ORDER POLICY   

Vivian Grace, LLC  requires a 90 day notice on cancellations in order to have a deposit refunded. Orders cancelled less than 90 days before the designated rental date will forfeit the 50% deposit.  Cancellations must be submitted via email to viviangracecreations@gmail.com

CHANGE ORDER POLICY

Changes to an order can be made up to 30 days before your designated rental date for deleting or adding items. This can be done through your customer account or submit change order requests via email to viviangracecreations@gmail.com. Adding items are subject to availability.