RENTAL TERMS & CONDITIONS
Vivian Grace Creations (Vivian Grace LLC) – August 2023
By renting or purchasing with Vivian Grace Creations (Vivian Grace LLC), the customer agrees that he/she understands and is accepting the following Terms and Conditions.
*ONLINE RENTAL PERIOD
All rental items are rented for a period of five days, beginning on the chosen Rental Start Date. The customer agrees to return all rental items to the designated shipping facility on the Rental End Date to Vivian Grace LLC. If the return date is a Sunday or a Federal Holiday, then return is the next business day. If the rental items arrive earlier than estimated arrival date, this does not affect the rental days. Return drop off date to designated shipping facility still stays the same, with no additional rental fees. A $25 per date late fee will apply to orders not initiated on the return date.
The customer hereby agrees to return the rented property and all original packaging materials to Vivian Grace LLC using the provided prepaid postage label(s). The property must be returned to the determined shipping provider on the Rental End Date posted (return date) in the rental instruction packet. If this day falls on a Sunday or Federal Holiday, return on the following day. A $25 late fee will be charged per day, if not returned to the determined shipping provider by the date/time agreed to herein. A $50 fee will be charged for each foam packaging insert not returned. Vivian Grace Creations is not responsible for any personal property unintentionally returned with rental property.
The customer hereby agrees that in case of an unforeseeable reason that additional shipping costs needs to be adjusted for items, the customer confirms to allow Vivian Grace LLC to charge credit card on file before items can be shipped.
Vivian Grace LLC is not required to reimburse the customer return shipping cost if customer uses an alternative return shipping company.
*LOCAL PICK UP
All rental items are for up to a 5-day rental and must be picked up by Thursday between 8:30am and 4:30pm, no appointment necessary and returned by Monday between the hours of 8:30am and 4:30pm. Alternative date or time pickups may be accommodated based on circumstances but will not change the end date of the rental period. A $25 late fee will be charged per day, if not returned to the designated shipping facility by the date agreed to herein.
Customer hereby agrees to have a large enough vehicle to load items and the proper protective items available to ensure items are transported carefully/safely along with enough people to load the heavy items.
*USE OF RENTAL ITEMS
By renting with Vivian Grace Creations (Vivian Grace LLC), the customer agrees that he/she will handle the rental items with care throughout the event. The customer further agrees that the rented property shall  not be used beyond the intended capacity of the rental product;  not be used in any manner for which it was not designed for or designated to;  not be used near an open flame;  not be used in a negligent manner;  not be changed beyond rearranging or fluffing of product.
The customer hereby agrees that he/she shall fully indemnify Vivian Grace LLC for any and all damage to or loss of the rented property. Insurance is built into the cost of each item in order to cover reasonable damages, including broken flowers, damaged petals, stains or other determined natural wear of product. Insurance will not cover items damaged beyond repair or items NOT returned. The customer shall be responsible for the full value of items damaged beyond repair and/or unreturned items, estimated at 175% of the rental cost.
Example of fees: Boutonniere: $10.50, Pocket Corsage: $14, Bridesmaid Bouquet: $68.25
Customer agrees damage/non-returned item fees will be automatically charged to the credit card on file when the order is re-inventoried with Vivian Grace Creations.
Vivian Grace Creations (Vivian Grace LLC) will not be held responsible for damages to personal property or nearby property directly or indirectly caused by Vivian Grace Creations items, including but not limited to dyes bleeding, clothing snags, tablecloth stains, or other personal injury.
*CANCELLATION OF ORDER POLICY
Vivian Grace LLC requires a 90-day notice of order cancellation to receive a 95% refund of monies paid on order with the remaining 5% forfeited for credit card processing fees. Orders cancelled 90 days or less before the chosen event date will forfeit monies paid on the order. Cancellations must be submitted via email to [email protected]
Sample rental orders are NON-REFUNDABLE once placed. Sample item can be added or changed with notice to Vivian Grace Creations within 1 day of initial order. Submit change order request via email to [email protected]
*CHANGE ORDER POLICY
Change order requests made within 15 days of the event date will be accepted based on availability. Exchanges must be at equal or greater value with no cancellations of individual items allowed within 15 days prior to event date. No refunds are made for edits to the rental order within 15 days of the event. Submit change order requests via email to [email protected].
The customer agrees that if the original delivery date changes, all booked items will be transferred to the new delivery date contingent on item availability. Contact us ASAP with new delivery date via email at [email protected].