Terms & Conditions

Vivian Grace Creations

Terms & Conditions

Vivian Grace Creations

By/when making a purchase with VIVIAN GRACE, LLC, the customer agrees that he/she understands and is accepting the Terms and Conditions listed below.

RENTAL PERIOD   

All  rental items are rented for a period of four days, beginning two days before the scheduled event date (unless requesting for an early arrival) and ending one day after the event date. The customer agrees to return all rental items within this time period to Vivian Grace, LLC.  The customer further agrees that the rented property shall [1] not be used beyond the intended capacity of the rental product; [2] not be used in any manner for which it was not designed for or designated to; [3] not be used near an open flame; [4] not be used in a negligent manner.

RETURN OF RENTAL ITEMS TO VIVIAN GRACE, LLC   

The customer hereby agrees to return the rented items and all original packaging materials to Vivian  Grace, LLC using the provided prepaid postage label. The property must be returned to the shipping provider determined one day after the event date. If this day falls on a Sunday or Federal Holiday, return on the following business day.  A $20 late fee will be charged per day, if rental items are not returned to the shipping provider by the date listed in the information packet received with the shipment. A $45 fee will be charged for each packaging insert not returned with the rental items.

INSURANCE   

The customer hereby agrees that he/she shall fully indemnify Vivian Grace, LLC for any and all damage to, or loss of the rented property. A twelve-­‐dollar insurance fee will be added to the shipping fees per order to cover damages, including broken flowers, damaged pedals, stains, damaged vases, candles or other determined natural wear of the product. Insurance will not cover any items not returned. The customer shall be  responsible for the full retail value of unreturned items, estimated  at 175% of rented value.

CANCELLATION OF ORDER POLICY   

Vivian Grace, LLC  requires a 90-­‐day notice on cancellations in order to have a deposit refunded. Orders cancelled less than 90 days before the designated rental date will forfeit the 50% deposit.  Cancellations must be submitted via email to viviangracecreations@gmail.com

CHANGE ORDER POLICY

Changes to an order can be made up to 30 days before your designated rental date for deleting items. Submit delete change order requests via email to viviangracecreations@gmail.com. 

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