Frequently Asked Questions

Vivian Grace Creations

FAQ’s

Vivian Grace Creations

The Basics

What is Vivian Grace Creations?

We are a Rent | Love | Return Floral & Décor Business. We specialize in creating wedding flower collections using high premium silk flowers and optional trendy wedding décor. We also provide full decorating packages for our local brides. The bridal flowers are rented to you for your wedding, for a fraction of the cost of a traditional florist. And the décor is unique, trendy and rented at reasonable rates.

Who pays for the return shipping?

All shipping costs are included in your order. With your shipment, you will receive a pre-paid shipping label along with instructions for the return.

Do you ship to my area?

We ship to all of the United States, with the exception of Hawaii and Alaska. We also offer local pick up and return. Please contact us if you have any questions.

Where are you located?

We are located in the heartland of Minnesota.

Do you have a showroom?

Yes and No. We are open by appointment only, for local brides who want to see our collections in person and/or want a consultation for us to decorate and provide all of their wedding décor. For our online store, we do our best to have pictures that will show close ups and details for our flower collections and décor.

Can I mix & match from collections?

Yes, you can mix & match flower collections or décor to create your desired look. If you would like our help in putting together a wedding package, fill out the Floral & Decor Package form here. We will contact you with ideas to make your wedding even more extraordinary then it will already be! 

Bridal Flower Rental

Would I be able to see a sample in person before I order?

Yes! You are welcome to visit our sample page to rent one of our flower bouquets. Normal rental and shipping fees will apply. We do not provide samples of other floral pieces or décor items at this time If you are local to us you are welcome to make an appointment to stop and visit our showroom.

Who gets the toss bouquet?

Toss bouquets are available to purchase for $10 each. 

Do the flowers look real in person?

Yes! We hand select every flower stem that goes into each of our designs from premium silk floral suppliers. We’re very detail oriented, and only want to provide the most gorgeous wedding flowers to our brides. Our flowers look fantabulous in photos and even better in person!

Do the flowers smell great?

Yes! The wedding flowers have a soft fresh scent.

Can I purchase my Bridal Bouquet?

Yes, it’s a perfect keepsake! A bridal bouquet can be purchased for $210 by selecting buy instead of rent.

Can I request a customized bridal collection?

No we don’t. We are always working on new unique and trendy designs for our brides. Feel free to get in touch with us about any bridal floral collections or décor that might be in the works.

Decor Rental

Do the floral centerpieces come with a vase/container?

Yes! All of our centerpieces are shipped with the flowers and container used in the pictures. The wedding flowers cannot be removed from the vase.

Can I rent extra flowers?

Yes! We will be adding more single and wedding flower bundles to choose from. All must be returned in original condition.

Do the lanterns come with glass?

No, the lanterns are all metal with no glass for purposes of lighter shipping to you. They do come with battery operated LED candles.

Do the candle sets come with batteries?

Yes. All LED battery operated candles come with batteries. They must all be returned in original condition.

Can I put food directly on the wood trays?

No, the trays are made of real hollowed wood and will stain with food directly placed on them.

Can I attach the garlands to a wedding arbor?

Yes! We suggest having supplies on hand such as, zip ties or string to connect them to an arbor.

What if I need help choosing which wedding decor to rent?

No worries! Call us or fill out this form here and we will help you in choosing the décor that fits the vision you have of your big day. In our state of Minnesota, we’ve been blessed to work with so many unique brides to create their vision and we would love to help you too!

Ordering

How do I order?

Simply add all of your desired wedding flowers and/or décor to your cart and click to checkout. Next you will be prompted to add your shipping information. Then, review and agree to our rental policy terms and submit your payment information. Before the order will process, you will need to create an account. At the time of check out, we will charge a 50% deposit. This deposit will secure your wedding flowers and/or decor for your rental date.

Is there a deadline to make an order?

We recommend placing your order at least 3 months before your event/wedding. The earlier you book the easier it is for us to guarantee the flowers or décor you want will be available. If you book under 3 months away, there is a chance that some flowers or décor won’t be available. If this occurs, we will contact you right away to make any changes necessary.

When will I receive my flower and/or decor order?

Your beautiful lush flowers and/or trendy décor will arrive two days before your event. You will be notified when your order has shipped.

What do I do if my return date is on a Sunday or federal holiday?

No problem! Please return boxes to your determined shipping provider that next Monday or the following day of a Federal Holiday.

When is the remaining balance due?

The remaining 50% balance is due up to 10 days prior to your rental date, by logging into your account or using the email notice you will receive. After balance is paid, we will be preparing your order to be shipped. 

How do I make changes to my order?

Changes can be made up to 60 days before your rental date. Submit requests to viviangracecreations@gmail.com

Can I add items to my order?

Yes! We will fulfill additions based on the availability of the flowers or décor. Submit requests to Whitney – viviangracecreations@gmail.com

What if I want to cancel my order?

You can! If you cancel your order less than 90 days before the rental date you will forfeit the deposit. We require a 90-day notice on all cancellations in order for you to receive a refund on your deposit. Cancellations must be submitted via email to viviangracecreations@gmail.com

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